Help and Support across Yorkshire and the Humber

9.30am-12noon & 12.30pm-4.30pm Mon-Fri: 0808 2800 999

24 Hour National Helpline: 0808 2000 247

About Us

Staying Put is a domestic violence/abuse charity based in the North of England working across West and South Yorkshire. We support women, men and children who are survivors of domestic abuse and sexual violence.

Through strong partnerships with the West Yorkshire Police and Crime Commissioner, Safer and Stronger Partnership Boards, and the Domestic and Sexual Violence Strategic Boards we assist in achieving the objectives of the Domestic and Sexual Violence Strategies.

We keep voices of survivors at the heart of our work through the provision of appropriate services that ensure:

  • Protection: By influencing laws, policy and practice and working in partnership with key national and local agencies
  • Prevention: Through raising public awareness and campaigning
  • Provision: By providing appropriate services needed to help survivors of domestic violence/abuse           

Bradford Survive & Thrive

Staying Put is part of the Bradford Survive & Thrive Consortium which has been formed to transform the lives of women, men and children who are affected by domestic abuse and sexual violence.

The Consortium is made up of Staying Put, DVS, WomenCentre & Family Action. Together we can give you the right support at the right time, to make you safe, sooner, and help your family to recover and heal.

Our One Front Door FREE helpline is open from 9.30am-12noon & 12.30pm-4.30pm Monday to Friday, on 0808 2800 999.

As a consortium we provide the following services:

·         Practical & emotional support for families

·         Specialist work with children & young people

·         Early intervention & prevention

·         Recovery & confidence building

·         High quality crisis support & accommodation

·         Working with perpetrators to help change behaviour

To learn more about our partners and supporters visit this page.

Download our latest Annual Report here: Annual Report 2018-19

Our Board

Staying Put Board are passionate people (both male and female) who sit on the Board, to work closely with the Director, representing Staying Put interests and contribute to the organisation’s strategic direction.

The Board lead a growing charity, which is a leader in its field. The Board make a real contribution to the work, making women and children safer by supporting groundbreaking and specialist work across the Bradford District.

The Board has excellent interpersonal skills including, communication, networking and negotiating skills which they have developed from a range of professional backgrounds. The Board influence key individuals/stakeholder who can support the organisation’s aims and development and they are passionate about equality & diversity matters.

Our Commitment

We are committed to putting you right at the heart of everything we do. This is your guide to the kind of service you can expect from us whenever you contact us or use our services.

Making a difference

Whoever you are and however you contact us you have the right to a high standard of client care. We may not always be able to deliver exactly what you want but you should expect us to be fair, honest and open at all times and treat you with dignity and respect. We know we can't change things overnight, but we are determined to do things better.

Investing in people

We’re proud of our staff. They are our most important resource and deliver an excellent service, we invest in our staff and this is verified by holding the prestigious Investor in People Gold standard. We recognise that we rely on our staff to deliver excellent client care. We will:

  • ensure our staff are trained and competent to deliver our services
  • train all managers, frontline staff, in client care
  • ensure our staff treat everyone as they would wish to be treated - with respect, courtesy and understanding

What can you expect from us?

You should expect a high standard of service every time you deal with us. No matter who you speak to or how you contact us you can expect us to listen, treat you with respect, and be polite, honest and helpful. For example, we will:

  • respond to phone calls, letters and e-mails promptly
  • always give a name and contact details
  • point you in the right direction if we can't help
  • write letters and e-mails that are easy to read and understand
  • ensure answer phone messages are clear, tell you when to expect a reply and offer an alternative contact
Vision Statement
  • Staying Put’s vision is to provide equality of opportunity to survivors of domestic abuse. To remove the barriers that prevent people from speaking out and seeking help.
  • To be seen as an expert in its field of by developing exciting new services that are breaking the mould of traditional service provision in the domestic violence sector.
Mission Statement

Our mission is to enable and empower survivors, who have experienced domestic abuse, and their children, to safely remain in their own home and community. Through increased safety options and informed choices through the provision of effective services at a time of crisis.

Values Statement

Staying Put values are based on a belief in the fundamental human right of people to live their lives free from fear, violence and abuse; with choices and access to equality of opportunity at every level in their lives.

We believe that living by strong values is the key to good business. At Staying Put, a rigorous code of conduct and our core values are at the heart of every decision we make.

Core Values
  • People
    Quite simply, a company is its people. At Staying Put, we’re dedicated to giving our people a wealth of opportunities to reach their full potential.
  • Excellence
    Everything we do at Staying Put is driven by an unyielding passion for excellence and a tireless commitment to develop the best services in its field through open and honest dialogue with all stakeholders.
  • Integrity
    Operating in an ethical way is the foundation of our business. Everything we do is guided by a moral compass that ensures fairness, respect for all stakeholders and complete transparency.
  • Change
    In today’s fast-paced economy, change is constant and innovation is critical to the survival of a company. As we have done for 18 years, we set our sights on the future, anticipating the needs and demands so we can steer our charity toward long-term success.
Equality and Diversity

Staying Put aims to promote equality and diversity as an employer and seeks to ensure that equality and diversity principles underpin all areas of the organisation’s work and service provision. Staying Put will not tolerate discrimination, harassment, bullying, victimisation or abuse of people who are members of staff or of people connected with the services provided by Staying Put.

Quality Assurance

Staying Put is committed to achieving excellence in service delivery. We believe quality assurance is the process that enables us to verify or determine whether our services meet or exceed service user expectations. Current standards include:

  • Investor in People (Gold)
  • Women’s Aid National Quality Standards
  • Bradford Quality Assurance Framework
Our History

A successful bid of £445,000 was accepted by the Home Office Crime Reduction Programme to fund the pilot Staying Put project until March 2002.

Bradford Metropolitan Council (BMC) through the Joint Planning Team on Domestic Violence (JPTDV) made the application plus, provided the use of a building, and other services free of charge.  This initially provided a district wide helpline and direct support work to women experiencing domestic abuse who wished to remain in their own homes.  The project included developing support work with children, legal advocacy and providing home and personal security measures.

The outcome of this work evidenced that it was possible to reduce repeat victimisation and increase safety and security for women and children, reducing costs to local statutory providers and improving the health and well being of those women using the service.

Although the project was initially limited to a specific geographic area, targeting the Bradford South area, including the Odsal and Central police division, it became clear that the work was needed across the whole of Bradford.  Staying Put developed into a district-wide service in 2002.

The Staying Put Service Charter

Staying Put employees respect the fact that they undertake work in your home. Therefore there is a Service Charter.

How we will conduct ourselves 
(Our Charter of Rights and Responsibilities for Individual Clients)

Throughout the time that service users are dealing with Staying Put they have:

  1. The right to be treated as an individual and have views and opinions treated as such
  2. The right to be consulted on things that will affect them or their home
  3. The right to control their own lives and make informed choices about the Staying Put  services they receive, to help meet their needs
  4. The right of privacy and confidentiality
  5. The right of equality of opportunity
  6. Open access to personal records held by Staying Put (a small cost may be charged for this)
  7. The right to be treated with dignity, respect and courtesy at all times
  8. The right of access to the Staying Put complaints procedure
  9. A guarantee that the Charter will be respected and its provisions regularly reviewed in the event of changing legislation (new laws) or shortcomings
  10. A guarantee that these rights will be upheld by Staying Put at all times

Service users are expected to be responsible for:

  1. Treating Staying Put staff and contractors with courtesy and respect at all times
  2. Providing accurate information.  Staying Put reserve the right to breach confidentiality for the following reason, children and vulnerable adult safeguarding, suspected fraud or other criminal activity
  3. Funding any call out cost for missed contractors appointment such as lock smiths
  4. Responsible for maintaining the domestic abuse panic alarm and update alarm line provider if alarm is falsely activated
  5. Responsible for the payment of all resulting forced entry charges the police or their agencies may issue if the alarm is activated and entry is forced as a consequence of no response from the house.
Privacy Notice

Privacy Notice – Staying Put

Staying Put is committed to safeguarding your privacy. At all times we aim to respect any personal data you share with us, or that we receive from other organisations, and keep it safe. You have the right to withdraw consent for us to use or store your personal information at any time.

Below are details of the information that we collect from you, what we do with it, and who it might be shared with.

When do we collect information from you?

  • We collect information about you:
  • (1) When you give it to us DIRECTLY
  • You may give us your personal data in order to access our services; when you apply for employment with us; when you apply to volunteer with us; when you contact us by phone, email or post; if you set up or sign a Staying Put petition; and/or when you donate money to us.
  • (2) When you give it to us INDIRECTLY
  • Your information may be shared with us by others, with your consent, including users of our services, independent event organisers, other fundraising entities, sponsors and supporters of our organisation and services, or it may be available from external publicly available sources.
  • (3) When you visit our WEBSITE
  • This website uses cookies, small data files that it creates and stores on your computer (PC, laptop, tablet, mobile phone, etc.) to make our website easier to use, to give you access to the full range of online services we provide, and to anonymously analyse how people use our website. To find out how to delete cookies and other browsing history click here
  • Google Analytics

  • Google Analytics is a web statistics package that we use to gather information about how visitors use our websites. Google sets various cookies. We cannot obtain personal information from this data. For more information visit Cookies and Google Analytics and the Google privacy center: privacy policy.

  • The data we collect helps us identify those services that matter to you by enabling us to understand:
  • how people 'find' our website
  • which pages people visit on the website
  • which internet browsers and what types of device are being used
  • You can opt-out of the collection of information for such purposes here

    Why do we collect this information?

  • We may use your personal information to:
  • (1) Enable you to use and and/or all of the services we offer;
  • (2) Send you information about our work, campaigns, organisations and any other information, products or services that we provide (this will not be done without your consent);
  • (3) Provide you with the services, products or information you have requested;
  • (4) Handle the administration of any donation or other payment you make via credit/debit card, cheque, standing order or BACS transfer;
  • (5) Collect payments from you and send statements and/or receipts to you;
  • (6) Handle the administration of your employment and/or volunteering application;
  • (7) Conduct research into the impact of our campaigns;
  • (8) Deal with enquiries and complaints made by or about you relating to the website or us in general;
  • (9) Make petition submissions to third parties, where you have signed the petition and the third party is a target of the campaign to which the petition relates; and/or
  • (10) Audit and/or administer our accounts.
  • Who might we share this information with?

  • Staying Put will not share any of the information that it holds about you with any third party, unless you have given your written consent, or if otherwise this is permitted by law. We may separately ask you for your permission to provide you with information about other services, and if you agree, how you would like to receive that information.
  • All financial transactions carried out on our website are handled via PayPal, a third party payment services provider. We do not store your financial details.
  • Do we process sensitive personal information?

  • Applicable law recognises certain categories of personal information as sensitive and therefore requiring more protection, including health information, ethnicity and political opinions. In limited cases, we may collect sensitive personal data about you. We would only collect sensitive personal data if there is a clear reason for doing so; and will only do so with your explicit consent.
  • We process data of any person under the age of 16 only with consent from the parent. If we come to discover, or have reason to believe, that you are 15 and under and we are holding your personal information, we will delete that information within a reasonable period and withhold our services accordingly.
  • How long do we keep hold of your information?

  • In general, unless still required in connection with the purpose(s) for which it was collected and/or is processed, we remove your personal information from our records with three years or six years (safeguarding concerns) after the date it was collected. However, if before that date (i) your personal information is no longer required in connection with such purpose(s), (ii) we are no longer lawfully entitled to process it or (iii) you validly exercise your right of erasure, we will remove it from our records at the relevant time.
  • How can I access the information you hold about me?

  • You have the right to access the personal data we hold about you and you can request this by emailing us at or writing to The Director, Staying Put, P.O Box 449, Bradford, West Yorkshire, BD1 2XB.
  • From 25 May 2018 you will have the right to receive any personal information we have collected from you in an easily re-usable format when it’s processed on certain grounds, such as consent or for contractual reasons. You can also ask us to pass this information on to another organisation.
  • You also have the right to ask us to correct personal information that is wrong or incomplete.
  • Can I ask you to stop using my personal information?

  • You have the right to ask us to stop using or delete your personal information. However this may prevent us from delivering a full range of services to you. There may be legal reasons why we need to keep or use your data.

    Where can I find more information?

  • You can download our full privacy policy here. Staying Put Privacy Policy